David

Review of Virgin Active Hampshire Tennis...

I have been a member of David Lloyd Hedge End for...

I have been a member of David Lloyd Hedge End for 8 years and met with a membership team member a year ago.

An upgrade to platinum membership was agreed about a year ago. A new platinum card was issued by David Lloyd. I the have enjoyed benefits of platinum membership e.g. bar discounts and towels for some time.

2 weeks ago a club manager stopped me as I entered through the turnstyle and challenged me that I was not a platinum member. I showed my platinum card and explained that it had been agreed with David Lloyd but was told me that I was not a platinum member.

The manager said she would let me and would provide a towel on this ocassion but threatened to remove platinum membership. The manager agreed to look into the issue but to my shock when I tried to enter the club a week later, my membership account was blocked and I was refused entry.

This is 100% a David Lloyd issue and it's their system that has been at fault. The way this been matter handled has been deeply unsatisfactory. I waiting for satisfactory resolution.