Ian Higgins

Review of Bella Italia (Shaftesbury Aven...

I called in here for a quick lunch with a colleagu...

I called in here for a quick lunch with a colleague.
As usual I ordered the seafood pasta.
When it arrived there was a distinct unpleasant odour coming from the dish on closer inspection I identified that the calamari had gone off and was giving off a pungent odour.
I called the waitress over and explained what the issue was, I was asked if I would like to order anything else to which I promptly replied no.
My colleague also commented on the unpleasant odour.
I was expecting the manager to come to see me but this never happened till I refused to pay for either lunch due to the odour putting them off their meal also.
I was then told there was nothing wrong with mine.
I paid for the drinks and left never to return.
Very bad customer service.