Peggy Smith Review of The Pep Boys - Manny, Moe, and...
If I could this company NO STARS I would. I have b...
If I could this company NO STARS I would. I have been taking my vehicle to my dealership for almost 2 years to get an oil change. After, relocating and dealing with other obligations I made the decision to take my vehicle to pep boys for an oil change. Not to mention this is a brand new vehicle with less than 50k miles. No issues prior to bringing my vehicle in to pep boys. Great, went into pep boys on 61st Western in Chicago for this oil change paying almost $100 for this service.After, oil change everything seemed to be fine for the first couple of days (48 hours -50 hours) but, I guess it was too good to be true. My check engine light comes on alongside with another indicator of oil with a status stating that the oil pressure is low- please turn off vehicle and engine power is being reduced. I have never had issues with my vehicle until after this oil change. Decided to take my vehicle to my dealership for them to look at it. Soon as I pulled in and explained my issue the mechanic and I lifted the hood and checked the dip stick and there was NO OIL on the stick. Also, there was oil on the oil pan. Mind you this a new vehicle with only 50k miles on it and has only been serviced by my dealership and this one time by pep boys. I called pep boys to speak to manager of service department and was told that instead of taking my vehicle to my dealership I should ve came there for her mechanics to look at it. I explained to her that I did not have any prior issues with my vehicle until I bought it to them. She tried to convenience me that it could be anything besides the oil changed that they did which I said there was no oil on the dip stick. She told me that there was nothing she could assist me with since it has almost been a week. I also explained to her the concerns of brining my vehicle back in to pep boys due to this issue where they will only cause more issues or charge me more money for an issue that they caused due to the improper of amount of oil put in the car or no oil put in the car. Now, I m in the process of getting my vehicle looked at with the possibility of a damaged engine on a brand new vehicle because of pep boys and hoping that a new oil change from my dealership will be on the issue with my vehicle. This is all unacceptable as my vehicle has been serviced by two companies with proof of maintenance from each one. A waste of money was spent at pep boys as I had high hopes and trust of taking my vehicle somewhere else for an oil change in confidence of not having any issues. I will never go to a pep boys again and I will not even recommend them to anyone just because they will give you all type of excuses on how it s your fault of the issue with the vehicle or try to tell you that it s something wrong even when there weren t any issues before bringing vehicle in. They will take your money, blame you, and not give you a refund for the issue they have caused you. Now I m paying additional money for pep boys issue.
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