Charlotte Murphy

Review of Furniture at Work

I too wish I had read the reviews before ordering....

I too wish I had read the reviews before ordering. We placed an order for a desk chair back in April, with normal delivery (5 working days). The delivery date came and went without any contact so I chased. I got an automated acknowledgment but this was never followed up with any contact about the order. Two further subsequent emails were ignored requesting an update or cancellation, could not get through by phone either.

Nearly two months had passed with no contact so I contacted the bank to request them to reverse the transaction based on the evidence I sent, which they did. At this point the chair was still on sale on their site, still advertised as in stock, and still providing a 5 working day delivery!

Out of the blue, in mid June, without warning and still no contact, a courier randomly turned up with the chair so I immediately rejected the delivery, they took it straight back as return to sender. Now a month later (mid July) I get an email from their "Debt Collection" department requesting that I pay for the chair. Absolutely ridiculous joke of a company!! Do not even be tempted to risk it by ordering with them!! Will be reporting to trading standards.