Olivia Harrison

Review of GINC TEXTIL

A review of two halves. Our lockdown consultation ...

A review of two halves. Our lockdown consultation with Anita was absolutely wonderful. She is a treasure chest of information about baby products available and tailored this to us as a couple. She is warm, friendly and although we were initially sceptical about a virtual meeting as we couldn t travel to London due to lockdown, in fact the FaceTime call was extremely informative and we had no technically difficulties. We d give the initial consultation with Anita five stars in a heartbeat.

Sadly the follow up care left a lot to be desired. Following payment of our invoice Anita stopped replying to messages. We had only tried to contact her as we did not get a response from the Operations team.

We had to frequently chase up our order with emails and phone calls and essential items for my hospital bag arrived only just before my due date. The matching merino wool hat and cardigan arrived in time but sadly the matching blanket did not which was unfortunate as we had hoped for it to be part of our going home outfit .

Whilst we appreciate that Covid must have had a significant effect on businesses and the supply of items we would have appreciated updates regarding the availability of items from the Anita s House team. We placed our order over 8 weeks before my due date so for the blanket to not arrive in time was disappointing. Some guidance when we initially ordered that the item may not be available would have been welcomed as we would have selected a different item or even some communication from the operations team following our order warning us that the item would not arrive rather than the repetitive emails saying our aim is to get the item next week . The playpen did not arrive until over 4 weeks after my due date.

We understand that Anita s House took on new Operations staff since we placed our order and really hope that this solves the problems that we had.