Order YA16920603.

Order YA16920603.
Article ordered 07.19.2019 and received 07.25.2019, So far so good. After testing the article (rowenta dg922 steam iron) the same gave no signs of life. Performed on 07.26.2019 the request for a return for failure that is authorized to me with n. DP16926770. The Monclick instructs the courier brt to collect the item from my home on 07/30/2003, withdrawal made punctually according to the instructions provided by the same Monclick for the preparation of the package. Waiting in vain for signs of life from Monclick, I decide to call the courier to verify the successful delivery, which is promptly confirmed by the BRT call center on 02-08-2019. Several times I tried to communicate with Monclick, but it turns out to be a titanic undertaking .. after several attempts (leaving the
My telephone contact to the answering machine) I am contacted after a few days by a Monclick operator, who honestly did not give me satisfaction ... (it seemed to me to climb on the mirrors).
Now, I chose this tool to try to communicate with them. I'm wondering what should I expect ?? Do I have to receive the replacement item in a short time? Will you give me back the sum paid ?? Or what? It would hurt me enormously to have to take legal steps, but one thing is certain, I don't pass by fool, so give yourself a rule and try to treat the customer as is right .. because there is the inconvenience, but then not to take care of the assistance of the customer is a sign of poor reliability and seriousness.