Ann Connolly

Review of Knightsbrook Hotel Trim

A group of 5 of us stayed on 04.01.2020 in The Kni...

A group of 5 of us stayed on 04.01.2020 in The Knightsbrook Hotel. We arrived early afternoon, decided to have small bit of lunch in the hotel before heading to do some shopping. Ordered soup and pot of tea, after 45 minutes had to ask staff again 'where was our order', it eventually came. Had our evening meal there also, menu was a little restricted, main course came ok, ( food just warm, nothing hot like your dinner should be)finished quite a while but thought staff were never coming back to us to lift plates and ask if we wanted dessert menu, one of us had to go and ask member of staff for menu and lift plates. Ordered desserts, 3 being xmas pudding and custard (asked waitress if she could make sure custard was warm) desserts came and guess what (custard was cold) the whole Egg Cup full of it, so we again asked to heat it up. Food portions very small. We were finished our meal quite a while and nobody came with a bill or even to ask if everything was ok. We proceeded to desk to pay bill. Beautiful hotel and our rooms were lovely but so disappointed with food/portions and service. Management really needs to review.
Would not be rushing to recommend this place to anyone and definitely will not be back to stay in it.
Ann