Allie Stoltenberg

Review of Empire Today, LLC

If I could give no stars i would do so... first wh...

If I could give no stars i would do so... first when i paid my deposit at time of consultation i felt pressured to do so because he could "give additional discounts" if i agree today. I then got a second opinion with a local company and went with them. I called back 3 days after my consultation and asked to cancel they then agreed to take MORE money off... if you could have given me this deal to begin with, why not JUST give me the great deal to start. I do not feel comfortable with these shady selling tactic so i still cancelled. I was then told (before the cancellation was processed) that it would take approx 30 days for my money back. again outrageous as it took them 2 seconds to get my money from my couch. i complied because i really didn't have a choice and felt it was just another way they were trying to get me to just stay with them. i patently waited 31 days and then called today. i was then told that the original cancellation request was never fully processed (which HELLO you NEVER came out to install so YES it was cancelled!!!!) so she would have to resubmit a new cancellation request and then try and expedite it to hopefully get it sooner... i said absolutely not i need it sooner i already waited over 30 days she said she could do no more i asked for a sup the supervisor said the same thing to me but he was WAY worse. I was literally speaking to him as he read a script to me instead of actually listening to what i was saying. i then asked for his boss who he said was working from home i replied great then they're working you can get them on the phone he then denied that he could get them on the phone said he could email them and get a call back in 1-3 business days!!!!!!!!! Now they have over $800 of MY money that i have already waited 31 days to get back and may need to wait another 30 days to receive back pending no one else screwed up while i wait 1-3 days for someone higher up than the supervisor who didn't help me let alone listen to what i was saying to hopefully help me out... no holding my breath