One of the worst billing agencies I have ever expe...

One of the worst billing agencies I have ever experienced. My healthcare provider should be embarrassed for contracting billing to this firm.

MSN sends billing phone communication to a call center in Asia. This call center handles multiple accounts and the agent you call has no idea how to resolve any issues.

You can call the office in Columbus , GA and you will get into contact with a billing agent who is just as clueless as the agent in Asia.

I have been in communication with MSN in Columbus for over 120 days in an attempt to have documentation sent to my house. They verbally agree and then neglect to send the mail. Or they are totally incompetent. However negligence over a sustained period of time is a symptom of incompetence.

I am going to contact MSN and make them aware that is this bill goes to collections, I will seek legal action. I have documented and recorded all communication and will submit that to the my attorney and the attorney general in the state of FLA.

If this company ever contacts you will a bill, go to your attorney first and save hours of unpaid time trying to persuade them to act in a professional manner.

08/10/2021 Edit. They responded on this review and asked me to reach out to them. However I have been dealing with them for over 120 days. The template response from a reputation management service is not a solution to incompetent employees and a bad system. If this company ever reaches out to you, cut to the chase and contact your attorney.