Brian Dean

Review of Trump Casino and Hotel

Could not be more disappointed in a place. My wife...

Could not be more disappointed in a place. My wife and I were looking forward staying here for our Anniversary and purchased tickets to see our favorite comedian Jim Breuer. Unfortunately the day before our 1 and 3 year olds both became really sick and after taken them to urgent care, they were both tested and have the flu. Obviously as much as we have been looking forward to this night , especially since it has been a year since we have been away together, we were not going to leave our sick children.

We had called a couple of hours after the deadline of being able to cancel with a full refund. However it was still the day before and after explaining to them our situation, they would not refund our money back. I told them I would send them doctor notes if needed or even would accept a credit for another night or switch to another night but no they were not working with us at all. Didn t care and showed no remorse or even a slight interest in helping us given our situation.
Not sure who is in charge there of handling these situations but an epic fail on their end. I will be sure never to book here and to tell my brother who was thinking of getting married there about the type of place they would be dealing with.