Tae E. Kim

Review of Sheraton New York

Due to a computer system issue, I had to wait an h...

Due to a computer system issue, I had to wait an hour in the lobby with 20-30 other disgruntled guests once I arrived at ~9pm; not exactly what I want to be doing after a 9 hour flight. To add insult the injury, there was no one servicing the SPG Premier line and four people tending to the non-SPG Premier line (way to reward loyalty...).

When they finally got their act together, I was given my key and I went up to my room, only to find that it was occupied.. I walked in on someone changing. Went downstairs and got a new card; same deal.. woke someone up as I opened the door. Took them 3 times to get it right.

In the end, they upgraded my room to a suite, but if given the choice, I would not stay here again.