We live in area of the city that has more police c...

We live in area of the city that has more police cars than most but every time we call 911 over a serious issue we get audited by the 911 staff to see if our calls meet the requirements needed to get a peace officer to show up. In some cases we have police that show up as Judge and Jury which doesn't make sense as their titles indicates they are peace officers and that is usually the outcome someone who is calling is after. For example my neighbor was robbed at gunpoint in front of her house, when she called 911 they told her to come to the office, how is that possible? I feel the same way, we need protection and competency in our ward and neighborhoods and everytime we deal with 911, they treat it as if we were calling 311, how is anyone ever supposed to take this department seriously if they don't take our calls as such. I am writing this in hopes that changes for the better happen and not retaliation on the fact I writing this today. Where I grew up 911 was a serious call to make, here in the city of Chicago, you're lucky to get past the gatekeepers of 911. All we want is peace and respect which is what most officers expect when you come in contact with them.