Stayed overnight on Aug 14. Room was great, especi...

Stayed overnight on Aug 14. Room was great, especially the comfortable bed, soft pillows and really nice comforter. After breakfast, my wife went to the parking area for a smoke while I went straight to our room to pack up. The card key ddn't work after so many tries. That was annoying. I went down to the lobby to get a new set from the lady at the visitor counter. I went back to the room, the card key worked and I took a quick shower as I was in a hurry.

Then my wife called and said her card key didn't work at the elevator to get to the 8th floor where our room was. And when she tried to get a new one at the check-in counter, they told her there's no record of her and refused to give her a card key. Now that was not only annoying, that was also humiliating, belittling, and very irresponsible for refusing her entry to the room that we have already paid for. I had to go down the elevator to get her in. There was no time to complain as we were in a hurry and the path to Terminal 1 is nearer the elevator than the reception area, which is about 30 meters further down.

So Sheraton, get your acts together. Why did you remove access to the room of your guest way before your 11:00 am checkout time? Why did you refuse entry to your guest to her room that was already paid for?