Sk1ppy76

Review of Woolacombe Bay Holiday Parks

Filthy, Dangerous and Broken Vans, Very Rude Staff...

Filthy, Dangerous and Broken Vans, Very Rude Staff
18 June 2016
We stayed this year at Twitchen house, we have been a customer of this park for 10 years or more but were deeply disappointed and will not be returning again.
The check in times have been getting later and later every year. We booked a Silver caravan this year. On arrival we were told they were fully booked but when we got to our van noticed we had been put in a Bronze Caravan. We didn't bother mentioning this at the time because we have children and had shopping to get in the freezer and just wanted to get on with our holiday and didn't think it would be a problem when we did get time to speak to the staff.
The caravan was missing parts out of the oven so that was unusable, the shower and toilet was filthy dirty with old hair and grime everywhere, the shower was broken and the base split right through so water was leaking out everywhere under the van, we only had one small saucepan to cook with, there were sharp dangerous screws poking out of the wood where the sofa bed was located.
Towards the middle of the week we decided to speak to reception and mention our concerns. We are not usually ones to complain but thought we should mention the problems. All we really wanted was to be compensated for the fact we were given a Bronze caravan instead of a Silver, what we thought was quite reasonable. All we were faced with was very rude staff trying to fob us off with ridiculous reasons as to why we were put in a Bronze and not a Silver.Apparently Bronze can be upgraded to Silver Hmmm. It wasn't even a new Bronze it was damaged and dirty. We decided to write in a complaint when we got home and hoped it would be sorted but again just fobbed off with the fact that the bronze had been upgraded to a silver. We paid for silver so expected silver.
It's a shame the management there have no customer service skills at all considering the amount of money I have spent over the years going to the park. Disgrace really, I won't be going back and advise people to check out the other parks in the area even if they are a little more expensive.

Stayed June 2016, travelled with family

After a previous review we wrote Aimee Watt the General Manager replied with
"We have received a letter direct from yourself, and I will be addressing the specifics of your complaint direct with you instead of on a review site. "
It is now September and we still haven't heard anything from her or Woolacombe Bay holiday park.