Jennifer Greenland

Review of Thunder Bay Regional Health an...

There is a lack of empathy with many of the nurses...

There is a lack of empathy with many of the nurses and staff there and it saddens me that the sour apples spoil and tarnish the names of the great nurses who do work there.

I have been back and forth to the bedside of a sick family member over the last year. Since I do not live in Thunder Bay, I have to travel far distances to make it home in an emergency. When calling or trying to get through to my elderly mother, who has no cell phone, it has been a nightmare. I am met with rude comments and sarcasm when asking for simple requests, which are not violating any privacy policies in place. ie. privacy of patient care and not divulging information etc

My mothers money was stolen from her purse in the hospital, she was left in soiled clothes and has experienced a lack of care and concern. There are some awesome people that work there, over-worked and doing their best and then there are some really rude, young and already jaded staff who make things difficult in your time of need. A severe lack of empathy exists when you are facing a crisis. Do not expect the team there to care about your perspective as they just worry about theirs. Its been a mortifying experience having to go to that hospital where everyone from the switchboard, nurse to the parking attendant offers you a less than polite experience. Kudos to the kind and caring doctors and nurses who have provided care with empathy and kindness.

Nothing will be done about this so do lower your expectations when utilizing the only hospital serving the area.