This hotel used to be one of the best in Alexandri...

This hotel used to be one of the best in Alexandria now with new management, poor rude reception staff , the reservation office practically ruined my trip by confirming my booking to realize on my arrival that my booking wasn t submitted, my problem was solved by a guest who had a late cancellation and offered to change the booking to my name something the staff didn t offer and even gave us hard time to accept, the breakfast because very poor , the previous amazing pastry chef obviously left the place , wouldn t come here again and won t recommend