No availability by phone, no response to e-mails. ...

No availability by phone, no response to e-mails. We have booked a holiday home in Schleswig Holstein and questions cannot be answered. I will probably drive by there in person, as I work nearby. But I am considering whether I should not even pay the cancellation fee if I do not get answers to my questions. At least that's not what a relaxed holiday for my 60th birthday looks like. Perhaps that is your business model too, where you collect the cancellation fees due to poor service on your part. This is how you can earn too!

By the way, the whole thing ran on Booking.com. So I would keep my hands off it. When booking, it was not evident that Wolters Reisen was behind it. We assumed a private landlord. Only when the booking was confirmed was reference made to Wolters Reisen.

If you carry on like this, rating 2.2 by the way, I wouldn't be surprised to see a bankruptcy soon.