Axel Poschmann

Review of Waldorf Astoria Ras Al Khaimah

Amazing hotel with stunning beach and great rooms....

Amazing hotel with stunning beach and great rooms. The pool is great with amazing cabanas that offer both a nice shade and great views.
I guess due to the covid pandemic only minimal staffing is currently present, otherwise the (lack of) service is hard to explain. After arriving at the lobby, it took 5 minutes before someone showed up (there was a sign that valet service is suspended and that the concierge will show us where to park); Check in was slow despite a lack of queue; I ordered a cappuccino which never came; the pizza came with a salad mix instead of rucola, no burrata, and powder instead of shaved parmesan; salad came without dried cranberries; salad came without artichokes; no jam or butter on the breakfast table; the list goes on.
To be fair, when we complained about the pizza, the restaurant manager gave us all a free desert which was delicious.

Overall I give this hotel three stars because I had very high expectations due to the brand name. But after all, I guess, you get what you pay for, and we got a very good price.