Stephanie Bolduc

Review of Grossman Chevrolet Nissan

Oh where to begin....

Oh where to begin....

I can honestly say that I never left a car dealership with the thought that I could not wait to go back and buy a car from them. My fiance was in the market for a new truck and was having some difficulty finding what he wanted at a reasonable price. We started the day with the intention of test driving a few cars and going from there. We began at a different dealership with a clear intent to drive two of their vehicles. We were then told after a brief conversation that the type of truck that he would be interested in wasn't on their lot and it wasn't worth test driving the same models because he couldn't afford the packages. The other car that he wanted to drive was then pulled up (after they tried to talk him into a random Buick instead) without even enough gas for the salesman to feel comfortable letting us take it one exit on the highway. Needless to say we didn't stick around much longer .

We made our way to Grossman where we met Brian. He was friendly, knowledgeable, attentive, and courteous. As opposed to telling my fiance that he was out of luck, he instead went above and beyond to help locate the perfect truck to fit our needs. He introduced us to the manager Mike who could not have been more professional or down to earth if he tried. We actually ended up going to two test drives (at their suggestion) just to make sure that we were confident in our decision and encouraged us to take whatever time we needed to think things through. In the background, they worked as a seamless team to try to find a way to make everything work. They worked to find a few trucks from other dealers that may have better suited what we wanted as well as give options for what they on on lot to offer. Every conversation included leaving the decision up to us, and not the cheesey used car salesman approach. There was a genuine feeling of them wanting to get us into the RIGHT car, not just any car.

Brian and Mike got a sale that day from someone who wasn't looking to buy, but they didn't do it because they were cheap salesmen. They were helpful and worked more as a guidance than an attack force. They used their knowledge to help us understand exactly what we were doing and never pressured or made assumptions. They did their job well, which was to help the customer find what they were looking for by means in which they could feel comfortable with. Also, they're just really nice guys, too.