We live in a condo building in Brooklyn. Unfortuna...

We live in a condo building in Brooklyn. Unfortunately, Choice was selected by the sponsor to manage the building, and their performance in summary is so negligent and derelict to the extent of being criminal.

First of all, they hired a building manager who does not know how to write or speak proper English. This manager stopped answering phone calls or returning emails after a couple of months, and there was no one we could turn to when there was a problem with the building. To be clear, even when the manager did respond to calls/emails, he did not take any actions (or was prevented by taking actions) to solve the problems. Choice's principal Adam Lichtenstein failed to own any responsibility and lied to the face of the unit owners directly. The owners reported a door locking problem immediately after being aware of it, but Choice did nothing, which omission resulted in thousands of dollars of property being stolen. And they had the face to say "we did nothing wrong!"

Second, Choice did not provide any tools to the building staff to work with and did not want to pay the super for his hours worked on a snow day to clear the pavement in front of the building. These criminals deserve to have their real estate license and other business licenses revoked. Worst of all, they refused to show us the books and records of the building, so we have no way of knowing if our funds have been misused or misappropriated (chance is, they probably are).

And, I'm not blackmailing - I wish I could, but you know, once the money is in Choice's mouth, you are not going to get any single penny out of it. I also wish you could respond to customers' complaints and concerns as quickly as you respond to Google reviews.