Tian L

Review of u med spa

I went U med spa on 4/23/2019 to get Botox on mass...

I went U med spa on 4/23/2019 to get Botox on masseter muscle with Carol, who I was told has many injection experience with Botox in all area.
The result after a week: my face is very crooked. The right corner of my mouth could not move. My right side face could not smile or laugh while my left could.

I emailed them with the pic, I got no response. So I waited until my follow up appointment on May 4th, the injector s response was: I have done this for 15 years it never happened. I don t know why . It s very clear that the Botox injected at wrong muscle which controls the corner of the mouth, so I could not move that muscle. If you don t even know that you don t know how botox works! Or you know it indeed but you just don t want take the responsibility?

when my husband said she could at least reach out to me after receiving my email few days ago. She said they emailed or called me, which I have never received. I just simply stated the fact I had not get any reply or phone call regarding the email I sent. She got up and said That s it! We are done here!
That was the last word she said to me, there were no single Sorry being said from the beginning to the end! Really?!how rude!

I would never recommend this med spa to anyone. Even though she refund me in the end I still feel bad.I have to deal with crooked face for few months. It would make me feel a little better if she had sincerely apologized to me. My husband and I run a family business as well, we would immediately response if we get a complaint with a big issue like this and would never treat the customer with such unprofessional attitude.