Kim Smith

Review of Le Parc Suite Hotel

This hotel is 3star at best but it is priced as if...

This hotel is 3star at best but it is priced as if it is 5star. We checked in late in the afternoon and had to look for valet attendants. We were not greeted by staff and we had to hold the door ourselves while the front desk staff watched us struggle to get our luggage inside. The hotel was hot and had a peculiar odor. There was a window air conditioning unit in the room!!! I was shocked that there was no central air! The balcony had a view of the woods which defeats the entire purpose of having one. The base of the shower door had mold/mildew stains. The carpet was stained and the room smelled like smoke. We went out for dinner and when we returned the police had one of the cross streets blocked and helicopters were circling the area!!!!! There is a $42/day charge for valet and self parking is also $42/day because the hotel is in a neighborhood and curbside parking is not allowed for hotel guests. There is a $20 fee for resort "amenities" such as two bottles of water in the room. We were billed close to $500 for one night and the room was worth $200 at best. The pool area was smaller than expected and was not as clean as expected. The restaurant is the best part of the hotel and the food is very good. Room service charges a $10 delivery fee and gratuity is added to the bill on top of that so it is cheaper to visit the restaurant. The rooms are a nice size with a great layout for families traveling with children but the "double beds" are truly doubles and much smaller than queen. There are tons of hotels that can accommodate families for much less with much better guest services. The hotel is decent at best and the online policy clearly states refunds are not allowed so the staff will offer mediocre apologies but it remains to be seen whether or not any tangible actions are taken to resolve complaints.