Parth Patel

Review of Furniture at Work

This company is absolute garbage. Ordered a chair ...

This company is absolute garbage. Ordered a chair with NEXT day delivery promise, which was delivered 6 days later. Not happy but given current situation I let that go. Assembled the chair only to find out its NOT what I ordered. Straight away called them which takes a while... I was then requested to send proof of order and pictures of the chair as if I was telling a lie that I have received a wrong chair. I then get asked if I had an email or a call to say that they didn't have the chair I ordered, would I be happy to have a different one? NO I DID NOT. So I request for return and refund for the chair. I was asked to pack the chair as best I can to be picked up in 5 working days for which I will receive an email confirmation shortly. 3 days later no email so I send an email requesting for an update. Another 4 days later no email so I give another call, after 25 mins on the phone I get a rude, don't care Friday afternoon mood colleague answering the call only to be told that the chair has to be packed "EXACTLY" how I received it for pick up in next 5 working days for an "INSPECTION"??? I quote this colleagues words, "it HAS to be packed how you opened it and resalable for refund, once the chair is received back it WILL be inspected". I don't care how thorough you inspect this chair when you get it back to your warehouse, it's not what I ordered and I want my money back. Simply because this company has 0% customer care/focus all they want is your money.

Stay away from this scamming company. I hope I get this chair picked up and refund the money so I can order another chair from a better company.