Worst experience ever. I regret that I entrusted t...

Worst experience ever. I regret that I entrusted them with pet relocation as they wrongly informed me that my pets will be taken care of during my flight layover. Only by chance at the airport I found out that my pets are actually waiting alone in the luggage arrival area and I asked myself what if I didn't ask and what if I trusted abvc? To make things worse- once I contacted them and complained they did not want to refund my my cost for the layover hotel I could not attend, for the expensive airport food i had to buy for my pets as they were not fed at the "doggy lounge" that was promised by abvc. They just instead blamed the airline and would not take responsibility for providing me with wrong info. They are a nightmare to deal with. My poor pets - I still feel so bad when I remember this horrible experience I went through. I just can't understand how you can run a business but blame others for your mistake. If i could I would give them zero stars or even minus.