Every time I come here I'm given the run-around, m...

Every time I come here I'm given the run-around, meaning I'm told one thing and then hours later I'm told it's a different issue meaning more time and more time that I'm sitting in the waiting area having no idea what's going on and having no idea how much longer I have to wait. The average time I spend waiting for answers and to be done is 2 hours. Ridiculous.