Willis

Review of Mandarin Oriental Las Vegas

Atrocious customer service when I contacted them. ...

Atrocious customer service when I contacted them. Staff indifferent to complaints, unwilling to assist, and just passed the problem along to someone else by telling me to contact customer service. The service reprasentative was so quick to cancel the reservation as if it didn't matter. Pathetic excuse of an alleged "5 star resort." Not worth spending 5 star prices for 2 star service.