We need a family vehicle and had researched that t...

We need a family vehicle and had researched that the best was the Honda Odyssey so we drove over 4 hours to Denver to get one. We ended up purchasing the Odyssey from Schomp. Thank god we did our own research because the associate did not know the differences between the different models of Odyssey. They promised to complete the paperwork in under an hour, it took over 5. The promised that we would be receiving a phone call to see how we were doing and would provide an update on the pay off for the trade it, we never received the phone call. Schomp Honda was suppose to inform us that the pay off went through and if it did not they were suppose to call with the additional pay off amount and we have this written down as part of the contract, they never called. We ended up having to go the auto loan place and sorting it out with them. We had questions about the additional warranty we purchased and it took them over 3 weeks to get it sorted out. Through this whole experience, it took over a month to sort it out, we ended up dealing with 3 different people because everyone kept passing the buck, they took weeks to respond to emails or phone calls. To top it off, we filled out the survey on our experience and provided mostly 9 or 10 (the survey was filled out prior to all the communication issues or it would have been rated a 1). Since the survey was not filled out as perfect 10, we received a very unprofessional, passive aggressive email from the manager. When I provided clarification on when I did not fill out perfect 10, the manager never responded. With this experience I felt very threatened by the manager. Knowing what I know now, I would not purchase another vehicle from Schomp Honda and would not recommend them.