Maria Fry

Review of Firelands Regional Medical Cen...

Took my 10yr old daughter in to get her blood draw...

Took my 10yr old daughter in to get her blood drawn for the first time. After a reasonable wait (10min), they got us back and couldn't have been nicer. There were questions about the blood test ordered. They called the doctors office and took the time to make sure they got the right test so she wouldn't have to return for another blood test later. Rated 4 stars because the layout of their space is terrible. Have to walk to different sections to deal with paperwork, use computers. Need some Lean process redesign. Not the staff's fault.