Extremely disappointed with our visit today. Waite...

Extremely disappointed with our visit today. Waited forever to get our food, which I understand it gets busy, but it would have been nice to know from one of the staff members beforehand that they were going to take longer than normal (as in a full hour) . Ended up just having them box up our order to go. Once we opened our food- they forgot a meal. I called and talked to a manager (Brittany) who said it was never put into the kitchen- BUT we did pay for it. They offered NO refund and didn t even offer to make it so we could come back and pick it up!!! I am SHOCKED how management handled this situation!!! And definitely disappointed I didn t get my food or some sort of fix for the waitresses error. We will be going to Red Rock next time.