The facility was clean and was furnished with nice...

The facility was clean and was furnished with nice leather chairs in the lobby but that is where it ends. The service was poor and the employees at the desk seemed a little snarky when I asked what lane we were gong to be at. They wouldn't tell us. We waited until 3 And had to ask. They never bothered to tell us. We had some trouble with the screen which stalled our game. The kids went over to the desk to tell them twice but they said they were busy. Eventually, they showed us what to do but we lost a lot of time on the lane. The ppl in the next lane accidentally touned it off so we had to get it back online' again wasting lots of time. We were finishing up the last game with about 3 frames left when it shut off ten minutes early. I was appalled. Clearly, they don't care about what happened.
Btw.....I suspect they were a little indignant when I asked if I could spray the shoes I was going to wear because after watching them, there was no way they were sanitized. That was gross.