I was recommended by a friend to go here because o...

I was recommended by a friend to go here because of the cheap prices to fix a virus, which I had gotten trying to fill out scholarships. I had to go back to the store after the virus was taken off because the volume wasn't working and the screen was displayed upside down. I still left pretty happy because it was so much cheaper than Best Buy, until I noticed a week or two later that there was a small shatter at the top of my brand new hp envy which caused a crack to slowly run all the way down the screen over time. This is my first laptop and I have been nothing but extremely careful, always keeping it in a laptop case and everything. Very upset customer.