Johnathan Madison

Review of East Charlotte Nissan

I went in to inquire about a new Nissan Titan. I w...

I went in to inquire about a new Nissan Titan. I was still in a lease but wanted to look at the Titan. I walked in AJ began to assist me but once he found out that I was looking for the future, we quickly pawned me off to a new sales guy. I drove the truck and came back and they asked if they could work up a deal to get me out of my lease early for which I agreed. They took my car back for an appraisal and I waited for the sales manager. They came up with a quote that I was not something I wanted to consider. I reviewed the quote she and the numbers didnt seem to make sense based on what they told me. Additionally they tried to pack the deal with a 1399.00 fee for window tint and an extended warranty which I told them I did not want, and they replied that this is on every vehicle and you had to take it which clearly is against the law. ***THEY SAY THIS 1399 fee is on every car and posted on their website but it is not.*** Nor did other area Nissan dealers charge this fee. It is a lie and a deceptive sales practice. I told them that I wanted to think about it and they continued to pressure me on what they could do to have me buy that day. I asked for my car keys about 5 times before they brought them to me and then they would not let me take the quote with me which indicated some type of deception. ***Holding someone's keys so that they cannot leave is not "Asking for the sale", it is a high pressure sales tactic.*** I went home and looked online and they were quoting me a price 6K higher than the online sales price. Ultimately I went to another dealer and bought the truck as those at East Charlotte were not transparent and were extremely pushy. I will think twice about going to this dealer whether it sales, services or accessories. BUYER BEWARE! Cc: North Carolina Consumer Protection Division and NC Attorney General Josh Stein