Lanesha Houston

Review of Blue Ridge Companies

I want to advise of my dissatisfaction with the Co...

I want to advise of my dissatisfaction with the Country Park at Tall Oaks apartment management and staff. I recently moved in at the beginning of November. I was excited and assured that all of my questions had been answered correctly when I spoke with Marcie. This was not true and I was provided incorrect information to sign a lease. Upon moving in, I told Marcie that I would be having my sister and dog move in at the end of February once her lease was up. I advised Marcie before signing that from time to time I do watch my sisters dog for her while she is working. She advised to me that would be no issue.

Fast forward to the end of January, I received a notice indicating I was in violation of my lease agreement. (Of course I don't want to be in violation) so I called initially and spoke with Valen On Jan 30th. I explained to her that I watch the dog and she advised that shouldn't be an issue ( second time I told someone). She didn't see anything on record regarding a notice of violation, which is common with this apartment complex they do not leave notes on accounts to keep themselves updated and informed of what's going on. Because she had no record of this violation, she advised she would contact me. Well that never happened. I called several times in a 3 day span and no one returned my calls or voicemails. I was able to finally speak with Marcie again, who advised the same thing, no issue we can just add him at the end of Feb when your sister moves in. I'm thinking everything was fine. So I moved on. Well that was not the case. I received another call from now the property manager, Jennifer. She advised I would need to add the dog to the lease and pay the fee at the end of the month since that would be his official date of move. After frustration and confusion, I was very upset and did voice myself. I did what was told by Jennifer to add him to the lease and pay the fee at the dog of the month of he moves in.

Now that I'm trying to break my lease in utter frustration, I'm bring told I would need to pay 2 months rent ( which I am okay with) and a pet fee. I find this to be ridiculously and the manager did not care and went back on her word of what was advised to me on a verbal phone call.

In addition, my other concern is regarding the process of having visitors. I was also advised by Jennifer that I would need to add my significant other to my lease because he visits more than 2 times out of the week. I find this to be very ridiculous. However, once again falling into your trap I did what I was advised and had him to complete an application even though he had residents somewhere else. I was advised by Valen this past Saturday to complete the application and pay the app fee and everything would be fine. Well once again that was not the case. I was advised his credit had been ran and that he would need to pay over 1,000 for a deposit. My question is, I'm liable for the rent why is it that someone who technically does not live with me would be subject to pay a ridiculous amount. Had I known this before hand I would have never moved to these apartments.

All I'm asking for is a smooth move out, but everytime I turn around I'm getting hit with another amount and people telling me different things. I have never lived in an apartment complex that has given me hell.

I feel as though I'm bring discriminate against and singled out the most. Jennifer even advised that we have people such as maintenance entering my apartment without my consent or notice of entry and went through my stuff to make a determination of violation. I find this a violation of my personal safety and privacy. I had issues the day I moved in from the hot water not working and maintenance could not resolve the issue and had to take cold showers when we had the big snow storm and the weather was 35 or below. It took numerous times for them to resolve the issue.

I will be reporting you all if I cannot get this issue resolved and to the need media, BBB, the Rental Protection Agency and other local personnel.

Sincerely,

Dissatisfied resident.