E Chow

Review of LUX* Resorts & Hotels

The Lux Grand Gaube Hotel is a lovely resort as a ...

The Lux Grand Gaube Hotel is a lovely resort as a whole, with lovely staff and great atmosphere. However there were some things that we were disappointed about which I've listed below.

We had to move to a second room in the middle of our stay, because one day the door mechanism suddenly stopped working (we had to get out from the backdoor which did not lock), and the staff spent several hours but still couldn't fix the door. So we were told that we had to move to a new room, which was rather inconvenient as we had everything laid out for our stay at the hotel (for a total of 8 nights). Anyway, we did the move, so that was that.

The second day in our second room, we had no hot water in the evening when we needed to shower. The repairmen were quick to show up and tried to fix the hot water but took over an hour to do so. It was after 11pm and we were given the option to move to another room that was not affected by the hot water outage. We did not take up the option because it was stressful to have to move rooms again. So we asked for a vacant room that had working hot showers, just to use the showers, and then went back to our occupied room. The staff apologised for the inconvenience, but the experience was really not pleasant to have to worry and move around just to get a shower near midnight!

When we contacted the hotel about our experience, a manager immediately spoke to us to try to understand and apologise for putting us through the trouble. We were offered a free massage session each, late checkout for our room on our last day, and part of our final bill was reduced as well.
Although the experience was not 100%, seeing that the staff there helping as much as they can to make up for the disappointment made our stay at the Grand Gaube near 5 star!

Other notes:
There is a wide coverage of wifi (which we could even get signal while kayaking near the beach)...but the speed and connection was very average, as the connection was cut from time to time and one had to forget and reconnect