I got a violation letter because some grass died a...

I got a violation letter because some grass died and a small part of my yard was bald. There was a small picture on the violation letter, but I still had no idea what they were talking about because the spot was so small. When I contacted my manager, she got back to me quite quickly. I knew we had a website but I never bothered with going on it. Say helped me log on and showed me how I could see a full screen display of my yard. She pointed out the bald spot. I was not happy about the letter but the service was steller none the less.