B Thomas

Review of Autonation Toyota Thornton Roa...

Con Artist! The service department are con artist ...

Con Artist! The service department are con artist and should be charged with fraud! I have taken my car there twice. The first time I spent almost a $1,000. They claimed the fixed a belt and the head gasket cover. A few months later I brought my car in for an oil change. I received a call from the service rep. telling me I needed all these additional services, one of which was the replacement of the belt they previously replaced. I allowed the rep. to go on about how the belt was worn, etc. and then I asked him wasn't that belt just replaced by you guys the last time I was in here. He back pedaled and tried to blame it on tech, saying that they were ones who said it needed to be replaced and how the service wasn't updated in the system! RED FLAG! Because I had another mechanic look at my car after the first time and they told me the belt was not replaced, I took the car back and the rep. assured me it had been and now I'm back a few month later and the tech is recommending that the same belt be replaced! FRAUDULENT ACTIVITIES! So, beware this service department is not on the up and up...let me add two weeks before I got took my car in for the oil change had a tune up completed on my car, and guess what, they said I needed a tune-up also. Con-Artist!