Awesome, historic building with a great lobby/roof...

Awesome, historic building with a great lobby/rooftop lounge. However, the staff are unfriendly at best and generally inhospitable. I went through 5 different keys, as they kept malfunctioning. This, combined with long wait times and even lines for elevator causes for a very bad experience. Because I didn't bring my ID when getting a new room key, one staff member even questioned whether I was the actual occupant of the room and forced me to return to my own room escorted by security! I always stay at Kimptons, but I'd never stay here again.