I have gone to this nail salon for over a year. Th...

I have gone to this nail salon for over a year. They are normally prompt and on time, but the last time I went I waited because my nail tech had a flat tire so I was placed with another tech way later than I expected (which made me late for another appointment). Then, I schedule an appointment this week explaining it was for my daughters birthday. I promised to take her since she has been begging to go with me. The same nail tech that got a flat tire ended up calling off for my appointment on my daughter's birthday. Additionally, I also had an appointment for myself that day and removed my gel polish the day before so they would be fresh for my daughter's party (they said they would not have time to remove my gel but could paint bare nails). They had no plan to make the situation right other than rescheduling for another day. They do great work here, but I feel like they don't have respectable customer service. Their recent unreliability is why I will not be returning.