mzsrtlyns1 Jesus Saves

Review of Wayfair

BUYER BEWARE....

BUYER BEWARE....

I had placed two orders previously with no problem. Yesterday, I went to order some other things I needed for my home which is being completely remodeled and was sent a notification that my order had been cancelled as "fraud was suspected". So I called thinking I was going to clear everything up and verify my information as I was told by a representative on yesterday. He advised me to call back as they just need to verify its you. I'm thinking well they could have emailed or called me to verify before they cancelled to keep from inconveniencing the customer but okay. So I began speaking with a person and I was told that I could not use the account that I was trying to use to make the purchase even though this form of purchase is allowed for everyone on their website. I have never had fraud on my account so was unclear how this was happening. Pretty much their fraud department profiles the individuals to determine whether they should flag their account and make them use certain methods of payment which is not fair and extremely partial. I was also told that all of my purchases using this form of payment would be flagged and not allowed even though nothing had never happened prior to and my other two purchases went through with no problem. I will NEVER use wayfair again and requested shipping labels to return everything else I had recently purchased so I can send those things back to them as well. No paying customer should be treated as a criminal and profiled in the manner I was today. In their attempt to avoid fraud they are showing extreme partiality with no cause. I felt completely degraded and disrespected as a customer and I will be looking forward to speaking with the BBB, the Attorney General of my state amongst others regarding this. If I could give wayfair zero stars, I would have as this was completely uncalled for to say the least. Not including the maltreatment I received by some of their staff, just horrible.