Anastasios Sakellariou MD

Review of The Shore Club Resort & Spa

Disclaimer: this is a review of the reservation ha...

Disclaimer: this is a review of the reservation handling and not of a stay.

My wife had booked a room for March through Expedia. It was at a non-refundable rate. Due to the pandemic, the hotel was closed for the days of our reservation and it would be a health risk to travel during that time. We contacted Expedia and they reported that it is up to the hotel if they are going to refund us or not. Of note, Expedia created the Global Cancelation Waiver Program - a mechanism that will see every property in its portfolio automatically enrolled so that a guest's cancellation and refund can be issued if they wish to cancel a booking. Unfortunately, it appears that the Shore club decided not to participate in this program. The hotel offered us the ability to use the reservation up to a year. I see 2 problems here. First and foremost, the cancellation was not due to a personal issue. It was due to unforeseen global circumstances. In addition, the hotel itself was closed or should be closed during the pandemic. Thus, the non-refundable policy should be waived. Secondly, the future of safe traveling is unknown, so we most likely will not be able to use our credit until March 2021. I was expecting a more professional and humane approach to our matter during these difficult times and I was deeply disappointed.