we were at The Palazzo on August 24th having alrea...

we were at The Palazzo on August 24th having already booked and paid for the room from Italy, unfortunately already at arrival there were some unforeseen additional costs that with the help of the interpreter we made clear that we did not have to pay. However, a few days later we had two unanticipated charges on the credit card, I underline that we have not used any extra services offered by the hotel and that we will therefore dispute these expenses.