Electric bicycle immediately defective due to the ...

Electric bicycle immediately defective due to the presence of bent wires ... I decide to try it and in fact the battery is constantly disconnected, making it a normal bicycle. I then called the support number to replace the product (which I was still interested in), but never received an answer. Fortunately, amazon returned the bonus and my money, but the situation lasted three weeks, creating many inconveniences. Hugely poor company for offer and professionalism.