I expect top notch service from a hotel of this ca...

I expect top notch service from a hotel of this caliber and it was not what I experienced. I was very disappointed with the help at every level, Had a couple of experiences of not returning calls including the management office. They charged my bill twice and now I have a credit due that has not been issued and it's been over 2 weeks. The recorder for the accounting office still had the name of an employee that left over 2 years ago and they were not aware of it. They should be at their best always at every level. I did enjoy the walk on the beach in the back which was beautiful.