Marc Lorenzana Review of Schomp BMW
I purchased a 2013 Lexus RX 350 in December of 201...
I purchased a 2013 Lexus RX 350 in December of 2018. When I asked for a test drive the salesman told me that the battery in the key fob was dead. He told me he knew this bc he could not unlock the doors and had to manually open the door using the metal key. I waited a few minutes and then a few more and finally after about 30 min they pulled the car around to the front. I know for a fact that even with the battery in the key fob dead, if you hold the key fob up to the push start button you can still start the car bc the chip in the key is passive. I took the car to my mechanic for pre purchase inspection and he told me the battery was bad. I told Schomp I would still buy the car if they purchased a new battery and I could bring the car back at a later date for them to replace. Well a few days later no follow up. So I called in and told them the situation. I also had to call the Kuni Lexus myself to check if they a battery in stock. So I told Schomp if they paid for the battery which I knew was in stock at Kuni, I would pick it up and install it myself. Which is what I did. I also had to call again when my temp plates expired and I had not received my DMV paperwork yet. The nice lady told me she could process my paperwork right away and it would be ready the next day. I picked it up the next day without any more problems. Too bad I had already paid for a 30 day extension on my temp plates bc they were about to expire. Then the salesman called me back about a month later and asked if I had found my new vehicle yet. Overall I would say a SMH emoji would sum up my experience at Schomp.

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