EDIT: I finally got in touch with a guy named Pres...

EDIT: I finally got in touch with a guy named Preston as well as the GM who went above and beyond and helped make all our issues resolved. I really appreciate the level of service they gave, and this helped me up my stars to reflect how hard they worked to make me a satisfied customer.

I don t give negative reviews lightly. I myself am a small business owner, and I know the impact of less than 5 star reviews. That being said, this was truly a less than 5 Star experience. I called because they have a vehicle in stock that I wanted. They gave me a great price and we negotatited all the terms. I told the sales rep that I would be driving in 5.5 hours and wanted to sign the title docs and go. I sent drafting instructions and they had them before I even arrived. I got there at 7pm, tired, and ready to get things done. The sales rep showed me the car, and we agreed everything looked good. He then took me to the lobby where I waited almost an hour for financing (which, we obviously didn t need as they already had the funds) when my husband expressed concern to the sales rep about waiting an hour for something we both thought would be finished, the sales rep gave him extreme attitude and told him I know how to do my job . After we were obviously not pleased, financing came out, I told them I had already sent drafting instructions and he apologized and had me sign two forms and I was done. THEN! I left Dallas on my way back to Lubbock, and realized they did not put in the Navigation SD card, and now my vehicle doesn t have navigation. I have called for 2 days trying to get someone (anyone!) to tell me how we can fix this, and I am just told they will have to call me back (and don t). I am so frustrated and I wish so much I had used the other dealership that seemed much more on top of things and cared less about price. If you have any other options, I d suggest you take your business elsewhere.