Christina Moniodis

Review of Taylor Made Realty

TERRIBLE! We booked a house for a bach party. We a...

TERRIBLE! We booked a house for a bach party. We arrived at check in time. There were multiple maintenance vehicles in the driveway. We were told the house had no heat, electricity or water- basically all of the essentials- and they had been working on it for 3 days! Maintenance crossed his fingers & said it ll hopefully be fixed in a hour. My friend contacted Taylor Made and they said this was their first time using the vendor & offered late check out. Not a solution. The Property Manager, Doreen?, showed up and reiterated that this was unacceptable, that they originally told her they wouldn t be done at 4, but then said they would-it was now well after 4. She added that this was their first time using this vendor. She offered to buy us a round of drinks from Unos. We just wanted to unload the car & get to the things we had planned for the party but couldn t. We asked to go to a different house and she said they were sold out. They manage 300-400 properties. When we looked it up, there was a huge list of available Taylor Made properties available, so this was a lie. She promised to look into it but we never heard back from her again. She told us that if we called The manager Chris she would work out a discount. My friend talked to Chris who told her that we should wait until 5pm and then we can go to Plan B (Even though they didn t have one). When I talked to Chris, I told her that this was unacceptable, that drinks wouldn t cut it, that we came here for a relaxing weekend & they were ruining our plans for this night. She told me she needed to talk to the Owner. When I mentioned it being the 1st time they used this vendor she said they had used them for years- directly contradicting the others. I also pressed on why we weren t made aware of these issues prior to showing up to discover it. She said that they didn t want to worry us. How was this surprise better than being forthright with us. My friend had called an hour before we arrived to confirm everything & there was no mention. The manager, Chris, tried to say that the vendor said they would be done by 4. Check in time is at 4pm, so if they had any customer service, proper follow up would have been done to manage this vendor, and ensure we were aware. Chris didn t have anything to say other than you need to wait until 5pm and told me that she wasn t going to talk to me anymore. 5pm rolled around and you ll be shocked to hear this but they still weren t done. We tried to called Chris back, but she already had LEFT to enjoy her weekend. It made sense why she insisted on us waiting until 5pm, and just confirmed that she couldnt have cared less that we were in a cold dark waterless house on vacation. I spoke with Sheila who identified herself as a GM, and she refused to talk to me stating that she heard I had called Chris names and used profanity. I did NEITHER of these and my friends confirmed this. Even once it was fixed, we had to tell maintenance that the stove top wasn t working, and the heat downstairs wouldn t go on. At one point, Taylor Made had to send their own maintenance. So instead of relaxing, we spent time managing vendors. Even after the 2+ hours it took to get everything fixed, the house still wasn t guest ready. We had to heat up the entire freezing house so everyone was still in coats, we had no ice for an entire night so making drinks was a challenge, and the hot tub took hours to heat. Even bed time wasn t relaxing, as the sheets felt like sandpaper, and the mousetraps weren t very reassuring. Oh but don t worry, Taylor Made really pulled strings to offer a whopping $50 off- insert eye roll. Our house name was Absolutely Shore and I m absolutely sure we will never stay there again or use Taylor Made.
Update- They offered us $150 after seeing the 1 star reviews in exchange for us signing a legal agreement stating we would take the reviews down and not go to press. They only wanted to negotiate because of the reviews, not because it was the right thing to do. We declined their offer.