Amanda Wong

Review of Hilton Moorea Lagoon Resort & ...

I am a Hilton Honors Gold Member and decided to sp...

I am a Hilton Honors Gold Member and decided to splurge some points on a night at the Hilton Moorea to start off my vacation.
My check in and interactions with customer service/concierge were terrible.

Be sure to wear your luxury clothes and snobby attitude when checking in because you ll be ignored otherwise.

They helped some lady who looked straight out of The Real Housewives of Beverly Hills before me even though I had been waiting and was clearly there before her.

So, I get checked in and they mention they have upgraded me to a bungalow with an outdoor soaking tub. It s pouring rain so we didn t use it and this comes with my Hilton Honors membership to get a free upgrade if there is availability but was nice.

The room itself was pretty nice. It came with a bottle of wine (Barefoot Wine which is cheap in the states but imported is pricier) and some macarons. The only problem was the toilet seat was broken (I sat on it and it came off its hinges and I m barely 120lbs) and a cosmetic mirror was also hanging not hinged to the wall properly. I expect more for a nice place so that wasn t great.

The amenities and hotel itself, as well was the pool staff and bar staff, were nice. It was raining so not many people were out, but the snorkelling was nice and pool was pretty. They mentioned that if I wanted to eat in one of their restaurants, I could call and they d arrange it for.

I called the concierge to get a reservation and the man on the other end of the phone snapped that the restaurant was very busy and I should have made the reservation more in advance but that he will make the reservation for me. I ask if they have gluten free options - You were supposed to tell us 24 hours in advance!

When we get to the crepe place for our reservation they had no reservation for us. The manage to squeeze us in the back and the food is great. But it is clearly written on the menu that all items can be made gluten free. So much for need to tell them 24 hours in advance.
When we checked out, they didn t even ask how our stay was so we didn t bother telling them of our complaints.

I left feeling that if you don t book an over the water bungalow don t expect good service.