Greg Hart

Review of Crowne Plaza Orlando Downtown

The experience of staying here was bad from the be...

The experience of staying here was bad from the beginning. The first call to the reservation center connected me to an agent who could barely speak English, after having to repeat myself several times because she could not understand, I hung up and called back hoping to get someone who could speak at least somewhat clear English. The second agent could speak English but it was very broken at best. She booked my room and after spelling my 4 letter last name twice, she still got it wrong, No big deal... Later we decide to add one night to the reservation so I call and was told that the original reservation was set up for no refunds or no changes to the reservation, this was not agreed to during the reservation so we had to book a separate reservation for the additional night and was told that they could merge the two reservations at check in..no problem, we can do that. After weaving in and out of construction in the area, (which I know isn't the hotel's fault), we finally arrive and the valet was very courteous and helpful. At check in we were told that due to the original reservation being book with no changes allowed, they were not able to merge the two together, but assured us that we would not have to change rooms for the additional night. Ok, so far some inconvenience but no big deal. Then we walked into the room, a very dated room to say the least, the tub in the bathroom was filthy as in black gunk was all over the bottom of the tub with more closer to the drain so this was caused by the drain backing up and flushing the gunk from the drain back up into the tub. We called housekeeping and they arrived quickly and cleaned the tub and offered another room, but we had already unpacked our belongings so we decided to stay where we were. The next day, the gunk was back, but this time it wasn't stuck to the tub and easily rinsed down the drain, I wasn't happy with it but it was what it was and I was just ready for the stay to be over with and chock it up as a lesson learned. We had to call for additional towels since there is only enough towels for two people for one day, and for toilet paper since there was only one roll in the room. The property looks very old and dated, not the normal Crown Plaza experience that you see at their other properties. We normally stay at Hilton group properties and after this experience we will be continuing to stay at Hilton for all future travel. We had a choice of where to stay and chose Crown Plaza for their "Normally" very nice properties, but this did not meet expectations by a long shot. Besides the issues with the hotel itself, road construction in the immediate area makes arriving at the hotel very difficult. I will say that the staff was very courteous, prompt and professional, they are the only reason this review received two stars, the property is a one star at best.