Joseph Vitelli

Review of rateGenius, Inc.

Do yourself a favor and find a lender on your own....

Do yourself a favor and find a lender on your own. Yes rategenius is connected with multiple lenders, but their customer service is AWFUL. I had a loan officer stop returning my phone calls after weeks of submitting paperwork. I could not get him on the phone to save my life. I had to call in as a new customer and get transferred to a new loan officer who helped me from there. The experience was so poor that I ended up deciding to find a lender on my own. I'm not usually one to write reviews, and I'm not going to be rude or blow the experience out of proportion but this was one of the worst experiences I've ever had. At the end of the day I wasted a month of my time and I took a hit to my credit. Not the end of the world, but now I know better and hopefully my experience can steer you to ANY other company in this space.