Raymond Barthe

Review of Nine Stars (USA) Inc.

Worked great for a few months. I even bragged to v...

Worked great for a few months. I even bragged to visitors to my house about it. It then started opening and closing on its own(drove my wife nuts) I contacted and did the reset as instructed. It worked a few days then repeated same problem. I contacted nine stars and they said it was under warranty but I had to ship back entire can top at my own expense. My shipping cost was going to not be cost efficient. I then shut it off for a few months. I then replaced the batteries and it seemed to work properly again. It lasted about 2 weeks and started opening and closing again continually. I contacted Nine star again and communicated with Bertha through email. She said she would wave the unnessary return of the failed top . She required me to send her a copy of my invoice. I gave her the shipping number the freight tracking number and the price I paid. She replied I need the invoice. I then copied and pasted the
Original order showing order number price and credit card payment(it was ordered on line and could not get a invoice to print so my only option was to copy and paste) She said not good enough. I tried everything then finally told her she won and I give up. It was not worth me getting excited about anymore. This product is great while it works and I loved it. But it failed and was more aggravating then was worth. I since read other reviews and see that they fail quite often. It is not a matter if they will fail it is a matter of when it will fail. Their warranty is useless. The customer service will wear you out and you will never get a replacement or satisfaction. I would not recommend this product.